Shipping, Returns & Refunds
SAFE DELIVERY AND INSTALLATION
Moving, relocating, or installing a safe or vault is a highly dangerous task. It requires heavy lifting and, sometimes, specialised moving equipment. This is why, as a purchaser, it is important for you to be mindful of the specifications of the item. This includes the safe's weight and measurements, and how it must be installed. Keep in mind that different types of safes require different handling and methods of installation. Thoroughly assess in detail the safe you have selected before adding it to the shopping cart and finalising your sales order.
At Buy A Safe, we offer free consultation on the installation and usage of our products. We have the best people to give you instructions on how to properly install your wall safe, floor safe, or vault. Buy A Safe can also arrange to have them delivered to your location and ensure that they are properly installed by legitimate professionals. We work with specialised delivery companies and certified installers that can safely place your safe within your concrete, tiled, or timber flooring or in wood, brick, or plaster walls. So, you don’t have to worry about running into installation problems or hurting yourself.
SHIPPING AND DELIVERY OPTIONS
PROFESSIONAL DELIVERY AND INSTALLATION SERVICE
By making a prior arrangement with our expert technicians, you can have your new safe delivered to your preferred location, offloaded, and then professionally installed at your desired spot as per manufacturer standards. Please call 1300 405 200 or contact us for a quote on safe delivery and professional installation.
DELIVERY AND OFFLOADING TO YOUR DOOR
In this option, you authorise that the safe will be delivered to your front door only, on ground level access. You will be responsible for moving the safe to your property and installing it in its final position.
DELIVERY TO SITE SERVICE
Delivery to site service requires you to unload the safe off the delivery truck. It’s critical that you are ready for the weight and size of the safe. You also need to make sure you have the right people or equipment to safely lift the safe off the truck.
WAREHOUSE PICK UP
You can pick up the safe directly from one of our warehouse outlets, provided that prior arrangements have been made. We’ll pack and prepare your safe, but it will be your responsibility to pick up the unit and safely transport it to your property.
Buy A Safe delivers to all major cities in Australia. The processing of orders and all deliveries are done from Monday to Friday, except on public holidays. During checkout, a standard delivery rate is applied. We will also be in contact if there are any additional costs associated with the delivery of the product. Take note that some remote areas are out of our scope due to the high cost of shipping. So, make sure to discuss your location in detail.
If you are located in the Metro areas, you can expect to receive your order within 3-5 business days. Should your item be out of stock, you will be contacted after ordering and informed of the appropriate lead-time. At this point, we may provide you with an option to proceed or withdraw your order; Buyasafe.com.au also reserves the right to cancel your order and issue a refund. If you have special requests or urgent deliveries, do contact us and we’ll gladly provide you with the best solutions.
If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Competition and Consumer Act and other applicable Australian consumer protection laws and regulations, you may also be eligible to return the item for a refund.
Any damage or loss becomes the responsibility of the purchaser once the goods leave the premises.
(a) if your product remains boxed and unopened you may contact our Customer Service Team within 30 days of delivery to arrange for it to be collected and receive a full refund provided the customer pays the initial delivery fee, the return delivery fee and a 20% restocking fee.
We will not accept for return any product that has been used or installed or where you have attempted to install it, or if your product is custom-made or is a special buy product. Please note, that any product that is on special, is not eligible for a refund.
If you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product
To return an item, please email us at [email protected] or call 1 300 405 200, Monday - Friday 8.30am to 5.30pm. Returns are subject to Buy A Safe Terms and Conditions. The item must be returned in the original packaging, including any accessories, manuals, and documentation. Please note that returning your item must be in accordance with this policy.
Once you've submitted your return request, you'll receive an email confirmation with your return details. Our carrier will contact you within two (2) business days to arrange collection. Please use the original packaging. Once we receive the item(s) we'll process the return, issue a refund, and send you a return receipt confirmation email.
Your refund will be issued after we receive your item(s) at Buy A Safe. The way your refund is processed depends on your original payment method. Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package. Please contact the card-issuing bank with questions about when the credit will be posted to your account. For cheque/money order/ direct deposit / PayPal payments, you will need to provide us with your bank details, please allow up to 10 days for Buy A Safe to post the refund to your account.
If you received the wrong product or it was damaged during shipping, please contact Buy A Safe Customer Service at 1300 405 200 during our hours of operation, Mon-Fri 8.30 a.m. – 5.30 p.m.
PROBLEMS WITH YOUR PRODUCT
If you're having trouble with your new product please visit online Buy A Safe Support or contact Buy A Safe technical support. Otherwise please call the manufacturer to book a service call, they will assist you further.
Buy A Safe reserves the right to alter specifications without notice and obligation.
Transactions involving persons under the age of 18 years and legal capacity
By accepting these terms and conditions, you acknowledge that you are over the age of eighteen (18) years. Should Buy A Safe suffer any damage, consequential or other losses as a result of a transaction entered into by a minor, Buy-A-Safe reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.
Fraudulent Use of Credit Cards
Whilst Buy A Safe employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, we do not take responsibility for damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner. If we have evidence to suspect that a transaction is being or will be conducted by the fraudulent or unauthorised use of a credit card; we will not enter into the transaction. If we have evidence of fraudulent or unauthorised use of a credit card during the course of a transaction or prior to delivery of our goods, we will take all reasonable steps to suspend and cancel the transaction and / or prevent the delivery of goods that are the subject of a suspected illegal transaction. We will also take all reasonable steps to notify the police services on the relevant jurisdiction and assist the police by providing all information pertaining to the transaction to facilitate a prosecution of the offender.
Buy A Safe reserves all rights to all intellectual property owned by it. Titles to the expression “Buy A Safe” is and shall at all times remain vested in Buy A Safe Pty Limited. None of the logos, designs, trademarks and other intellectual property vested in Buy A Safe Pty Limited and appearing on our website, receipts and literature shall be used by any other individual, corporation, group for any reason whatsoever unless Buy A Safe Pty Limited gives its express written authority to do so.